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  • Customer issues

    I have a customer that keeps wanting me to take out design and redo it because it is slightly off. I am a one person business and I don't have time to keep taking designs out because it is slightly off. I put hats on machine and sometimes it just ends up crooked or off centered. Other customers have not complained but I'm not sure what to do with this customer. I attached a sample of a hat that he says is too off center for him to resell. I want to keep this customer but his demand for perfection is something I can't keep up with. I will get 20 hats done correct and one is wrong and he find the smallest imperfection.

  • #2
    ARGH it won't let me upload picture

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    • #3
      Don't embroider on his supplied hats -- make him purchase them from you. When you order, order two extra. If he complains about one, make another "no charge". Cheaper, faster, less headache.

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      • #4
        Quick Question?
        Do you really need the guy? Can you make up for loss of his business some other way?
        Susan
        @Hidden Cottage
        Hidden Cottage

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        • #5
          Upload elsewhere - put the link here if you are having issues....
          John Yaglenski
          Amayausers.com - Webmaster
          Levelbest Embroidery - Owner

          Living the life on Hilton Head Island, SC and serving the world via our website! http://www.levelbestembroidery.com

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