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Results 1 to 5 of 5

Thread: Customer issues

  1. #1
    Join Date
    Feb 2012
    Location
    Cocoa, Fl
    Posts
    59
    Post Thanks / Like

    Customer issues

    I have a customer that keeps wanting me to take out design and redo it because it is slightly off. I am a one person business and I don't have time to keep taking designs out because it is slightly off. I put hats on machine and sometimes it just ends up crooked or off centered. Other customers have not complained but I'm not sure what to do with this customer. I attached a sample of a hat that he says is too off center for him to resell. I want to keep this customer but his demand for perfection is something I can't keep up with. I will get 20 hats done correct and one is wrong and he find the smallest imperfection.

  2. #2
    Join Date
    Feb 2012
    Location
    Cocoa, Fl
    Posts
    59
    Post Thanks / Like
    ARGH it won't let me upload picture

  3. #3
    Join Date
    Aug 2006
    Location
    Eureka, California
    Posts
    521
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    Don't embroider on his supplied hats -- make him purchase them from you. When you order, order two extra. If he complains about one, make another "no charge". Cheaper, faster, less headache.

  4. Likes John Liked this post
  5. #4
    Join Date
    Sep 2009
    Location
    Minneapolis, MN
    Posts
    105
    Post Thanks / Like
    Quick Question?
    Do you really need the guy? Can you make up for loss of his business some other way?
    Susan
    @Hidden Cottage
    Hidden Cottage

  6. #5
    Join Date
    Jul 2013
    Location
    Urbana, Maryland
    Posts
    200
    Post Thanks / Like
    Upload elsewhere - put the link here if you are having issues....
    John Yaglenski
    Amayausers.com - Webmaster
    Levelbest Embroidery - Owner
    Maryland, DC, Virginia, West Virginia, Pennsylvania
    http://www.levelbestembroidery.com

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