Customer issues

[stargazeremb]

I have a customer that keeps wanting me to take out design and redo it because it is slightly off. I am a one person business and I don't have time to keep taking designs out because it is slightly off. I put hats on machine and sometimes it just ends up crooked or off centered. Other customers have not complained but I'm not sure what to do with this customer. I attached a sample of a hat that he says is too off center for him to resell. I want to keep this customer but his demand for perfection is something I can't keep up with. I will get 20 hats done correct and one is wrong and he find the smallest imperfection.

[stargazeremb]

ARGH it won't let me upload picture

[Judy]

Don't embroider on his supplied hats -- make him purchase them from you. When you order, order two extra. If he complains about one, make another "no charge". Cheaper, faster, less headache.

[Hidden Cottage]

Quick Question?
Do you really need the guy? Can you make up for loss of his business some other way?
Susan
@Hidden Cottage

[John]

Upload elsewhere - put the link here if you are having issues....