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Page 2 of 2 FirstFirst 12
Results 11 to 17 of 17
  1. #11
    Join Date
    Jul 2013
    Location
    Urbana, Maryland
    Posts
    236
    Post Thanks / Like
    Quote Originally Posted by GemCityBooks View Post
    I have the paper with the passwords on it, but there is no password to re-enable. Seems like when I installed it on the pc it reverted to a trial mode, which expired. I just need the re-enable code and then put my code in. The Melco rep replied and said they would contact me with information about registering the software. We will see how much it is before I start trying to bypass the system.
    What happens when you have the program open and you pull the dongles out?

    Have you installed the sentinel (dongle) drivers?

    Can you run the OS ok? You should be able to even without a dongle - operate it in basic mode. Does it see the machine and transfer the CSA/RSA files? Does the machine start up, find center and move to the appropriate needles?
    John Yaglenski
    Amayausers.com - Webmaster
    Levelbest Embroidery - Owner
    Living the life on Hilton Head Island, SC and serving the world via our website!
    http://www.levelbestembroidery.com

  2. #12
    Join Date
    Aug 2018
    Posts
    17
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    I think everything is as it should be, I just need some kind of code to enable Design Shop so I can put the Permanent password in. Both dongles show up in the security screen. The machine starts up and moves around a bit. I can turn the laser on and move the needle case and hoop holder around. I don't think there is anything physically wrong, per se.

    When I start Design Shop, it seems to open normally, then says my trial has expired and I need to call to reactivate. Amaya OS SE opens just fine.

    Hopefully I'll get more info on Monday. It's possible the people I bought it from gave me the wrong dongle. They bought a new machine and maybe I got the dongle that had a trial on it... but I really think it is just because I installed the software on a new PC and Melco has something in the Design Shop dongle to disable the software so they can keep track of who has what.

  3. #13
    Join Date
    Aug 2006
    Location
    Eureka, California
    Posts
    604
    Post Thanks / Like
    It sounds like the computer is not recognizing your dongle, for some reason. I have moved my software through three different computers (one died, one new, one back up) and I don't have that issue at all. Have you tried switching dongle positions on your PC?

  4. #14
    Join Date
    Jul 2013
    Location
    Urbana, Maryland
    Posts
    236
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    Quote Originally Posted by Judy View Post
    It sounds like the computer is not recognizing your dongle, for some reason. I have moved my software through three different computers (one died, one new, one back up) and I don't have that issue at all. Have you tried switching dongle positions on your PC?
    Thats what I have been saying too.

    LE runs without a dongle. Your computer is not seeing the dongles. To prove, donít put them in and start the programs. Everything will look the same as you mentioned.

    Load the sentinel drivers for the key.
    John Yaglenski
    Amayausers.com - Webmaster
    Levelbest Embroidery - Owner
    Living the life on Hilton Head Island, SC and serving the world via our website!
    http://www.levelbestembroidery.com

  5. #15
    Join Date
    Aug 2018
    Posts
    17
    Post Thanks / Like
    The PC is recognizing both dongles. The drivers did install. They show up in the security settings and disappear when removed, then reappear when put back in. The dongles had been unplugged for over a year, so it's possible the one that has the DS key on it lost whatever information it needed to reauthorize the software. I don't think it is a standard usb thumb drive, but a powered encryption device.

    If I start it without the dongles, it is completely different.

    Without Dongles:
    Amaya OS Lite
    When clicking DS... Sizer opens, DS will not open

    With Dongles:
    Amaya OS SE
    DS Pro+, but immediately says my trial has expired and reverts back to some non-functioning version which locks everything out

  6. #16
    Join Date
    Aug 2018
    Posts
    17
    Post Thanks / Like
    OK, I talked to Lonnie at Melco and it appears I got sold a DS dongle which was supposed to be sent back from an upgrade by the previous owners. So... Melco is going to just charge me an upgrade price for the software to get me to DS10 and throw in an upgrade to Amaya OS 10. The extra cost kind of sucks, but at least I am getting an upgrade. I also get a year of phone support, so that is something also.

    I better get this thing making me money next year! lol

  7. #17
    Join Date
    Aug 2018
    Posts
    17
    Post Thanks / Like
    Well, that only took a month! LOL I tried to install the V10 upgrade and had trouble getting the code in for Amaya V10. After about a half hour on the phone with tech support I'm up and running with DS and OS 10.

    Now I guess I have to put thread on the machine and get to stitching!

    Thanks to all those who were helping with this.

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