Machine stops at trim.

[ABN82MP]

Hey guys,

Pretty new to embroidery here and encountered my first real problem with my XTS. I was sewing on some names on some FD Job Shirts. I had the machine set to trim and tie off at the end of each letter. When it got to the end of the letter it just stopped, head down. The machine wouldn't respond to any commands from from computer and I couldn't remove the garment. With no other idea what to do I hit the emergency stop then released. The head went up and restarted the machine with the same result at at the end of the next letter.

Any idea what's causing this or how to fix it? I had just done the rotary hook maintenance, and the hook is oiled daily.

[Judy]

I don't know if this is the official way to do it, but when mine does that I:
A) Shut off the machine
B) Close the programs
C) Turn off the computer
D) Go get a cup of tea (about two minutes)
E) Turn on the computer
F) Open the programs
G) Turn on the embroidery machine

It's only happened to me a few times. Not recently though. I have an XT.

[ABN82MP]

Thanks for the response Judy. I'll give it a shot.

[HERB]

Did you get an error message when this happened?