For some reason, the thread does not trim properly so when the front grabber moves to sweep the thread back, it causes the thread to break. I didn't know if something may be wrong with the trimmer, I have cleaned underneath the needle plate and all surrounding areas thoroughly. I also didn't know if there may be a setting I can change to fix this. I wasn't having this problem until about a week ago and nothing has been changed, no settings. It doesn't do it every time, mostly when changing colors or in a design with a lot of trims. If anyone has experienced this, your help will be GREATLY appreciated.. I tried to call Melco and can't get through so I e-mailed and haven't heard back yet.
The only change I can think of is about a month ago, the tech on the phone with me realized we were not up to date on our software and updated me to v10.. maybe there is a setting I need to fix.
Thanks!!!
The only change I can think of is about a month ago, the tech on the phone with me realized we were not up to date on our software and updated me to v10.. maybe there is a setting I need to fix.
Thanks!!!
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